Return & Refund Policy

Effective Date: Mar’25

At Layer Lingo, we want our customers to be completely satisfied with their purchases. If you are not entirely satisfied with your product, please read the following guidelines on how to request a refund or exchange.

1. Eligibility for Refunds

Refunds can be requested within 3 days of purchase if:

  • The product is damaged or defective upon delivery.
  • You received the wrong product.
  • You are dissatisfied with the product (please refer to specific product details for any exceptions).

2. Refund Process

To initiate a refund request:

  • Please contact our Customer Care team via email.
  • Provide a detailed description of the issue along with proof (e.g., photographs of the product, packaging, etc.) to support your claim.

3. Timeframe for Refunds

Once the refund request is raised:

  • Refunds will be processed within 7 days from the date the request is submitted.
  • The refund will be issued to the same payment method used for the original purchase.

4. Refund Methods

Refunds will be issued via the same payment method that was used during the original transaction.

5. Return Shipping Costs

  • Return shipping costs will be the responsibility of the customer. You will need to return the product to us as instructed by our Customer Care team.

6. Non-Refundable Items

Some items may not be eligible for refunds. Please refer to the product details on the website for information about non-refundable products, such as opened or used products.

7. Damaged or Defective Products

If the product is damaged or defective upon delivery:

  • Please raise the issue with Customer Care within 3 days of delivery.
  • Provide the necessary proof (photos or videos) of the damage or defect.

8. Partial Refunds

Partial refunds may be granted if the product is returned in a condition that is not as original or is missing parts. This includes:

  • If the product is not received in its original condition, a partial refund may be issued.

9. Exchanges

You may exchange your product on the website. Please refer to the exchange process on our site for more information.

10. Special Cases

Currently, there are no special refund policies or exceptions for specific promotions or gift cards.

11. International Orders

We do not have any specific refund policies for international orders, and they will follow the same guidelines as domestic orders.